White Paper: A New Era of Customer Service: How to Manage Customer Relationship

Thomas C. Schleifer, Ph.D.


The paper includes, by way of a case study, a list of best practices in identifying customers’ needs and satisfaction and a cost-effective process with the objective of creating a customer-centered culture. The 13 information-packed pages of this white paper was written for HVAC and sheet metal contractors by Tom Schleifer, an author with experience and instant creditability in our industry.