Dr. Michael J. Horman
Penn State University
104 Engineering Unit A
University Park, PA 16802
Tel: (814) 863-2080
Fax: (814) 863-4789
This report describes the research into creating and fostering a learning environment in the heating, ventilation, and air conditioning (HVAC) and sheet metal industry. The report defines a learning culture for HVAC and sheet metal contractors, and explains how HVAC and sheet metal contractor organizations can create the environment to cultivate a learning culture. A competency scorecard and an example of a web-based company learning tool are included in the report.
As the report recommends, there are numerous reasons for HVAC and sheet metal contractors to invest in a learning culture, including:
- Cultivation of the company’s most important asset – its employees; and
- Enhancing company performance at delivering high standards of products and labor, consequently increasing profitability and repeat business.