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White Papers


White Paper: A New Era of Customer Service: How to Manage Customer Relationship

This paper includes a list of best practices to identify customer needs and satisfaction and outli..


White Paper: Building a Culture of Continuous Improvement

Continuous improvement, as used in this paper and industry in general, has a specific meaning as the..


White Paper: Contractor Success Stories: Adapting to the Post-Recession World

The Great Recession has had a profound and long-lasting effect on the U.S. construction industry – i..


White Paper: Enhancing Your Organizational Structure: An Approach to Profitable Operations

This white paper focuses on traditional and functional organizational structures. It offers a simple..


White Paper: Off-Site Construction, Modularization, and Sheet Metal Prefabrication: Trends, Current Practice, and Recommendations

This paper focuses on off-site construction from the perspective of prefabrication, and installati..


White Paper: Risks and Opportunities for HVAC and Sheet Metal Contractors During the Construction Market Recovery

This white paper describes and analyzes contractor risks associated with a recovering economy and ma..


White Paper: So You Want to Be a CEO? Read This First

While this white paper focuses on CEO responsibilities for HVAC/sheet metal firms, it also reviewe..


White Paper: Successful Marketing and Business Development Strategies for HVAC and Sheet Metal Contractors

This white paper helps HVAC and sheet metal contractors use marketing and business development mor..


White Paper: The Impact of Prefabrication on Productivity

This report offers a set of best practices for HVAC and sheet metal contractors to optimize the us..


White Paper: Using a Board of Directors, Peer Groups and Other Resources to Challenge and Enhance Performance: For HVAC and Sheet Metal Contractors

An area of increasing adoption throughout the construction industry is the use of high-functioning b..


White Paper: Tools for the Hiring, Promotion, and Talent Development of Sheet Metal and Mechanical Contractor Personnel

Research shows that more than half the variability (and uncertainty) in hiring and promotion decis..