![A New Era of Customer Service: How to Manage Customer Relationship A New Era of Customer Service: How to Manage Customer Relationship](https://www.newhorizonsfoundation.org/bookstore/image/cache/catalog/NewEraofCS-228x228.png)
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Summary
This paper includes a list of best practices to identify customer needs and satisfaction and outlines a cost-effective process to create a customer-centered culture. The white paper was written for HVAC and sheet metal contractors by Tom Schleifer, an author with experience and instant credibility in the industry.
Published: 2016
Size: 13 pages