Resources
![A New Era of Customer Service: How to Manage Customer Relationship](https://www.newhorizonsfoundation.org/bookstore/image/cache/catalog/NewEraofCS-228x228.png)
A New Era of Customer Service: How to Manage Customer Relationship
This paper includes a list of best practices to identify customer needs and satisfaction and outli..
$25.00
![Measuring Customer Loyalty: A Benchmark Study of HVAC and Sheet Metal Customers' Satisfaction](https://www.newhorizonsfoundation.org/bookstore/image/cache/catalog/Customer-Loyalty-228x228.jpg)
Measuring Customer Loyalty: A Benchmark Study of HVAC and Sheet Metal Customers' Satisfaction
Customer loyalty can be the key to business success or failure. The New Horizons Foundation initia..
$75.00
![Successful Marketing and Business Development Strategies for HVAC and Sheet Metal Contractors](https://www.newhorizonsfoundation.org/bookstore/image/cache/catalog/SuccessfulMarketing-228x228.png)
Successful Marketing and Business Development Strategies for HVAC and Sheet Metal Contractors
This white paper helps HVAC and sheet metal contractors use marketing and business development mor..
$50.00