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White Paper: A New Era of Customer Service: How to Manage Customer Relationship

This paper includes a list of best practices to identify customer needs and satisfaction and outli..


Lean Production Principles

The lean production principles that have led other industries to higher profitability and lower co..


White Paper: Enhancing Your Organizational Structure: An Approach to Profitable Operations

This white paper focuses on traditional and functional organizational structures. It offers a simple..


White Paper: Off-Site Construction, Modularization, and Sheet Metal Prefabrication: Trends, Current Practice, and Recommendations

This paper focuses on off-site construction from the perspective of prefabrication, and installati..


The Use of Just-in-Time Training in Construction

The Just-in-Time Training (JITT) report examines in detail the concept and application of Just-in-Ti..


White Paper: So You Want to Be a CEO? Read This First

While this white paper focuses on CEO responsibilities for HVAC/sheet metal firms, it also reviewe..


White Paper: Risks and Opportunities for HVAC and Sheet Metal Contractors During the Construction Market Recovery

This white paper describes and analyzes contractor risks associated with a recovering economy and ma..


White Paper: Contractor Success Stories: Adapting to the Post-Recession World

The Great Recession has had a profound and long-lasting effect on the U.S. construction industry – i..


White Paper: Building a Culture of Continuous Improvement

Continuous improvement, as used in this paper and industry in general, has a specific meaning as the..


Risk Assessment Model: A Practical Guide for HVAC and Sheet Metal Contractors

Risk assessment, management, and mitigation are critical components to ensuring project success. Rec..