Human Dimensions Assessment of Top-Performing Personnel Within Sheet Metal and Air Conditioning Contractors


Omar Maali, University of Kansas
Brian Lines, University of Kansas
Jake Smithwick, University of North Carolina
at Charlotte



This study identified the human dimensions (personality, emotional intelligence, and behavioral traits) of key job roles within SMACNA contractors. We also learned a lot about the top 10% of performers among Project Managers and Field Leaders.

Understanding our most talented people helps us select and prepare the next generation of leaders. Even if you don’t use formal assessments in your operations today, you can use this information in hiring and recruiting to evaluate candidates against the “best-in-class” or top-performer characteristics, as well as: performance evaluations, mentoring, job transitions and advancements.