Organizational Adoption of New Technologies: Best Practices for SMACNA Contractors


Kristen Hurtado, PhD, Assistant Research Professor, School of Sustainable Engineering and the Built Environment, Arizona State University



SMACNA members are eager to adopt new technologies, operational processes, and business strategies. Yet the implementation of organizational change – defined as an intentional, company-level adoption of new practices, technologies, or management approaches – can be extremely difficult.

Through a national survey and interviews of SMACNA contractors, the top 8 most effective technology implementation management practices for organizational adoption of new technologies were identified. Additionally, the most common user reactions during the implementation process were identified.