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Researcher(s)
Kristen Hurtado, PhD, Assistant Research Professor, School of Sustainable Engineering and the Built Environment, Arizona State University
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Summary
SMACNA members are eager to adopt new technologies, operational processes, and business strategies. Yet the implementation of organizational change – defined as an intentional, company-level adoption of new practices, technologies, or management approaches – can be extremely difficult.
Through a national survey and interviews of SMACNA contractors, the top 8 most effective technology implementation management practices for organizational adoption of new technologies were identified. Additionally, the most common user reactions during the implementation process were identified.