White Paper: A New Era of Customer Service: How to Manage Customer Relationship

A New Era of Customer Service


Thomas C. Schleifer, Ph.D.



This paper includes a list of best practices to identify customer needs and satisfaction and outlines a cost-effective process to create a customer-centered culture. The white paper was written for HVAC and sheet metal contractors by Tom Schleifer, an author with experience and instant credibility in the industry.